Information for our customers

Check your transaction while making it.

SVG Illustration

Information for Our Customers

N Kolay does not share sensitive payment data related to your transactions with anyone other than external service providers and authorities explicitly authorised by Law. Other user information other than sensitive payment data is provided to parties other than those explicitly authorised by Law, only with clearly specified sharing limits and with the prior consent of users. User consent is only obtained by contract or other secure methods.

Dear Customers, we recommend that you pay attention to the following points when making transactions at N Kolay Representatives.

Bill Collection Transactions

For bill payment, the payment service user must provide the institution to which payment will be made and the subscriber number.

Customer information is only provided from our phone numbers 0850 377 73 74 / 0212 955 00 15.

If you have a complaint about the process, you can convey your complaint to us via our website, from the phone number 0 850 377 73 74, or through our Representatives with whom you made the transaction.

Dear Customers, we recommend that you pay attention to the following points when making transactions at N Kolay Representatives.

Money Transfer Transactions

Be careful against fraudsters

Pre-Payment Service Information

Transaction Type Service Fee (Maximum) Completion Time (Maximum)
Bill Payments TRY 10.00 - TRY 25.00 2 Minutes
Credit Card Debt Payment Money Transfer TRY 15.00 - TRY 45.00 On business days between 09:00-16:30 (in case of EFT), it reaches the recipient Bank within 15 minutes. Outside these hours, the transaction is completed the next business day.
Wire Transfer to Account TRY 15.00 - TRY 45.00 On business days between 09:00-16:30 (in case of EFT), it reaches the recipient Bank within 15 minutes. Outside these hours, the transaction is completed the next business day.
İstanbul Card Top-up TRY 0.00 1 minute
Prepaid Card Top-up TRY 7.50 - TRY 25.00 2 minutes