TÖDEB

TÖDEB

Dear individual customer, if you have made a written application to our institution within at most 2 years from the date of the transaction or action subject to the dispute, regarding the dispute (of an individual nature, therefore not falling within the scope of commercial activity) arising from the services we provide, and this application has not been answered within 20 days from the date of your application; from the end of the 20-day period within which an answer should have been given, or if your application has been answered negatively or you find the given answer insufficient, within 60 days from the date of the answer (in accordance with the Regulation on the Principles and Procedures Regarding the Turkey Payment and Electronic Money Institutions Association Individual Customer Arbitration Board), you have the right to apply to the TÖDEB Individual Customer Arbitration Board on the relevant matter.

You can access the application form for the TÖDEB Individual Customer Arbitration Board via the link below or from the www.todeb.org.tr website. The form can be submitted electronically via www.todeb.org.tr after filling in the relevant information and uploading the necessary documents.

TÖDEB Arbitration Board Application Form: https://todeb.org.tr/hakemheyetibasvuruformu/

You can access all detailed information about the application to the TÖDEB Individual Customer Arbitration Board by clicking here. You can also review the Information Brochure.